DESCRIPTION:
Experience the power of a game-changing career
Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
If you’re looking to grow and be inspired, as a Customer Service Representative in Lisbon, Portugal (On-Site) you will ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.
Career growth and personal development
We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
This is more than a customer service role—it’s a chance to build a career while working closely with a globally admired motorcycle brand, where passion, performance, and customer experience ride side by side.
What you will do in this role
As a Customer Service Representative, you will:
- Manage inbound calls, as well as real-time chat, email support, and social media, ensuring every interaction feels like a professional and friendly greeting.
- Act as the primary liaison for members. You will provide information on programs, membership benefits, and assist with new member orientations.
- Answer detailed questions regarding Motor Clothes, general merchandising, and parts and accessories (P&A).
- Inform the community about upcoming rallies, local shop events, and social gatherings to drive engagement and ridership.
- Assist in managing contacts from dealerships, providing support for "how-to" questions, and facilitating partnerships within the network.
- Address customer complaints with empathy and a "Make Things Right" attitude to ensure continued brand loyalty.
REQUERIMENTS
Your qualifications
Concentrix is a great match if you:
- Have a high level of Dutch and fluent in English (B2) - Both languages written and oral
- Are genuinely passionate about motorcycles. (Active riders and motorcycle enthusiasts are strongly preferred)
- Have good typing and computer skills (MS Office applications)
- Are tech-savvy, with the ability to quickly learn new software and tools
- Have the ability to explain complex concepts clearly and concisely
- Previous experience in a customer service center is an advantage, but not required
If you feel you don’t check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it’s this or another role.
OFFERS
What’s in it for you
In this role, we offer benefits that help you support your unique lifestyle:
- Full-time with indefinite contracts (negotiable depending on your experience and our client's needs)
- Competitive salary and performance bonus
- Central location in Lisbon, Portugal
- Bring-a-friend (referral) bonus opportunities
- Full paid training on the company and the project you'll be working on
- Career development programs
Experience the best version of you!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”
Concentrix is an equal-opportunity employer
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
Eligibility to work
In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.
